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Frequently Asked Questions

1. What is the process of ordering a commissioned piece?

The process begins with a design meeting between you and me. I often work with out of state and international clients so we may do a skype/facetime/whatsapp consultation or email if it’s easier for you. The purpose of this call is to get a feeling for what kind of commissioned piece you have in mind, and determine your preferences, design ideas and expectations for the jewelry. This part of the process can take some time until the final design is decided upon.

If there is a gemstone to be sourced, that will be the first priority for the project: find you the gemstone that fits your idea and budget. Once we have agreed on a final design proposal and budget the production phase starts. At this time you are required to provide a 50% deposit. The balance for the piece is due upon completion, prior to delivery.

To have a more detailed explanation of the Custom Design process please visit the page CUSTOM DESIGN PROJECT

2. How long does the process generally take?

The production time frame varies depending on the complexity of the design, sourcing and availability of stones and materials as well as other factors. Commissioned projects can take anywhere between 6-16 weeks to complete. This will vary depending on the time of year, waiting list, etc. We will always aim to work towards a specific date, but due to the handmade nature of these pieces, completion days are never guaranteed to a specific date.

3. Do you work with diamonds and other gemstones?

I work with various types of diamonds (rose cuts, faceted, colored diamonds) and most semi-precious gemstones. In some cases I can even have a stone cut just for you as I work closely with gem dealers and lapidaries.

4. Can you use the gemstones from existing jewelry?

I’m happy to extract stones that you may have in existing jewelry, and the cost incurred from extracting them can be incorporated into the final piece.

We will start by assessing the quality and shape of your gemstones. Unfortunately antique pieces are often damaged and stones may have cracks or other type of damage. Therefore I will not take responsibility for the stones that are removed from existing pieces. But all of these occurrences will be assessed before we start any type of work.

5. Do you re work existing jewelry?

In general I will work with existing jewelry under special circumstances. Each piece will be reviewed on a case by case basis. I do not melt down existing precious metals to reuse the gold, platinum or silver. I can, however, deduct the value of the scrap metal from your quote.

While I can remodel pieces entirely, I do not do partial re-work. This means that I will not change the band of a ring, do resizing or repairs.

6. What materials do you work with?

I work with all precious metals:

  • 14K and 18K gold in white, yellow and rose colors;
  • Platinum;
  • De-ox sterling silver
7. Where and how do you ship?

Shipping inside the USA and Canada will be done via Fedex or UPS, with tracking number and insured.

Internationally shipping can be made with Fedex, UPS, DHL and USPS. Please be aware that you will be liable for all customs/duties charges associated with delivery of your piece. We recommend you research the relevant restrictions and liabilities for your state or country before commencing the process.

Shipping fees depend on the value of the jewelry piece to be insured.

 

1. What is the process of ordering a commissioned piece?

The process begins with a design meeting between you and me. I often work with out of state and international clients so we may do a skype/facetime/whatsapp consultation or email if it’s easier for you. The purpose of this call is to get a feeling for what kind of commissioned piece you have in mind, and determine your preferences, design ideas and expectations for the jewelry. This part of the process can take some time until the final design is decided upon.

If there is a gemstone to be sourced, that will be the first priority for the project: find you the gemstone that fits your idea and budget. Once we have agreed on a final design proposal and budget the production phase starts. At this time you are required to provide a 50% deposit. The balance for the piece is due upon completion, prior to delivery.

To have a more detailed explanation of the Custom Design process please visit the page CUSTOM DESIGN PROJECT

2. How long does the process generally take?

The production time frame varies depending on the complexity of the design, sourcing and availability of stones and materials as well as other factors. Commissioned projects can take anywhere between 6-16 weeks to complete. This will vary depending on the time of year, waiting list, etc. We will always aim to work towards a specific date, but due to the handmade nature of these pieces, completion days are never guaranteed to a specific date.

3. Do you work with diamonds and other gemstones?

I work with various types of diamonds (rose cuts, faceted, colored diamonds) and most semi-precious gemstones. In some cases I can even have a stone cut just for you as I work closely with gem dealers and lapidaries.

4. Can you use the gemstones from existing jewelry?

I’m happy to extract stones that you may have in existing jewelry, and the cost incurred from extracting them can be incorporated into the final piece.

We will start by assessing the quality and shape of your gemstones. Unfortunately antique pieces are often damaged and stones may have cracks or other type of damage. Therefore I will not take responsibility for the stones that are removed from existing pieces. But all of these occurrences will be assessed before we start any type of work.

5. Do you re work existing jewelry?

In general I will work with existing jewelry under special circumstances. Each piece will be reviewed on a case by case basis. I do not melt down existing precious metals to reuse the gold, platinum or silver. I can, however, deduct the value of the scrap metal from your quote.

While I can remodel pieces entirely, I do not do partial re-work. This means that I will not change the band of a ring, do resizing or repairs.

6. What materials do you work with?

I work with all precious metals:

  • 14K and 18K gold in white, yellow and rose colors;
  • Platinum;
  • De-ox sterling silver

7. Where and how do you ship?

Shipping inside the USA and Canada will be done via Fedex or UPS, with tracking number and insured.

Internationally shipping can be made with Fedex, UPS, DHL and USPS. Please be aware that you will be liable for all customs/duties charges associated with delivery of your piece. We recommend you research the relevant restrictions and liabilities for your state or country before commencing the process.

Shipping fees depend on the value of the jewelry piece to be insured.