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Terms and Conditions

Please refer to this page frequently to review our current terms and conditions of use.

Custom and Unique Variations

Each piece is hand fabricated to order in our Charlottesville studio. Results may vary slightly from the picture shown due to the nature of unique variations within handmade work and natural diamonds and gemstones. If you feel that an item you have received is not what was requested, please let us know within 7 days of delivery.


We are committed to producing fine jewelry in the most ethically, environmentally, and socially responsible manner possible. We take pride in our studio's dedication to green production methods and water conservation. We recycle raw materials and consciously minimize what few chemicals we use.

Diamonds & Other Gemstones

We hand-select our diamond sources and other gemstone sources and work only with companies that we feel align with our values. We work with a gem cutter for most of our bigger gemstones that need to be cut to size on some of our designs. We also custom cut gemstones for special one of a kind projects.

Precious Metals

We use recycled 14k and 18K gold alloys. We work in yellow, white, red, green and rose gold. We also use a de-ox sterling silver which is hypoallergenic. The copper that is traditionally used in the sterling silver alloy is replaced by argentium, and this makes this de-ox SS alloy less prone to a fast oxidization. If you would like to request a custom alloy please contact the ACFJ studio.


Please provide us with correct sizing with your order. If your size doesn't appear on our drop-down order list, you may email or call us with your special order. If you have ordered an incorrect size we would be happy to make adjustments for a nominal fee, plus the cost shipping.

Custom orders

We encourage custom orders and would love to work with you on your special project. A 50% deposit is required before the commencement of a custom order. Prior to shipment of work we will request a final payment, which can be made by cash, check, or credit card. All designs and rights are owned by Ana Cavalheiro Fine Jewelry.


If an item on the website is not stocked or is unavailable, you will see an Inquire button. By hitting this button you will be prompted to send a form in which you may inquire directly to our studio about that specific piece. We encourage our customers to inquire about specific items in this way.



The following elements of this web site are the property of Ana Cavalheiro Fine Jewelry or our suppliers and are protected by United States and international copyright laws:

  • All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations—both individually and as they are compiled on the site.
  • All software


The trademarks or trade dress of Ana Cavalheiro Fine Jewelry and our affiliates may not be used without our written permission. Trademarks or trade dress include the Ana Cavalheiro Fine Jewelry name name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of Ana Cavalheiro Fine Jewelry products, services, and programs, and those of our affiliates.

All other trademarks which appear on this site are the property of their respective owners, who
may or may not be affiliated with, connected to, or sponsored by us or our affiliates.



You have our permission to solely electronically copy and print hard copies of pages from this web site for personal AND or non-commercial reasons related to placing an order or shopping with us. Unless we give you written permission in advance, any other use of this web site, its content and its information, including linking or framing to this web site, are strictly prohibited.


Applicable law

By visiting this Website, you agree that the laws of the state of Virginia, will govern the use of our Website by you without regard to the conflict of laws and any dispute of any sort that might arise between you and us or any of our affiliate.


Disclaimer of liability

We caution and advise you that we make no representations or warranties of any kind, whether express or implied, with respect to this web site, its content, or the information available on or through it; they are provided “as is,” with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this web site or any other web site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

We do not want to receive confidential or proprietary information or trade secrets through this Website other than to order or get more information. Any information, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.



Any dispute relating in any way to your visit to our Website or to products purchased here shall be submitted to confidential arbitration in Charlottesville, Virginia through ADR Services. However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court. You consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the prevailing rules of the ADR Services. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this web site or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.