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Shipping

SHIPPING

Where do you ship?

We do free shipping in the US above $350 and Internationally above $600.

We have shipped all over the US, Europe, Hong Kong, Singapore, Australia and New Zealand.

We do not ship to PO Boxes.

WHAT SHIpping carriers do you use

If you're in no hurry we ship USPS insured, with tracking information and signature upon delivery. If you want your order expedited we use UPS/FEDEX/DHL depending where we're shipping to/ which part of the world.

We do not ship to PO Boxes

Is my order insured?

We ship every order insured for the value of the order. In the US we ship with USPS and UPS. Internationally we use USPS and Fedex/DHL if you want your order expedited.

A signature will be required upon receiving your order.

Do you ship internationally?

Yes we do! We use USPS insured and with tracking number or FEDEX/UPS/DHL .

Please keep in mind that custom duties vary by country and they are the customer's responsibility.

when will i get my order?

For products in stock and ready to ship we will ship within 1-2 business days from the day they are placed.

For orders that require the creation of a new piece from scratch that is not in stock we will ship within 4 to 6 weeks, when the product is ready to be sent to you.

I won't be home. Can i waive my signature?

Sure - we understand that we all have jobs and sometimes are not home to receive your order. When placing an order we suggest you choose an address where someone will be there to sign for your package.

But if that's not possible, please write on your order notes - at checkout - that you want to waive the signature. Please be advised that when choosing that option, Ana Cavalheiro Fine Jewelry will not be responsible for a loss at your door, mailbox or other place you've requested to be delivered.

TECHNICAL

Do you charge Sales tax?

Ana Cavalheiro Fine Jewelry charges Sales Tax for any orders shipped to an address in Virginia. All orders shipped within the Virginia state will be charged 4.3% sales tax.

Orders shipped to all other states in the US or internationally won't be charged sales tax.

I've forgotten the account password, how do I reset it?

Click on the forgotten password link and we will email you a link to reset your password.

PAYMENTS

Your order will be shipped once your transaction is approved and payment has been received.

We currently accept Visa, MasterCard, American Express, Apple Pay, Google pay and PayPal.

Your card will be charged at the time you place your order. You will be asked to provide your Credit Card Number, Expiration Date, Security Code and Billing Address.

Some orders may require additional verification. For your protection, our associates may contact you by email or by phone to verify your order.


CONTACT US

  • contact@anacavalheiro.com