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Custom Jewelry Process

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Return Policy

You can return your non custom made order within 7 days or purchase.

Email us for a return exchange number and return instructions


Let us know if you are returning your piece or exchanging it


Ana Cavalheiro Fine Jewelry wants you to be completely satisfied with your purchase. If for any reason you are not completely satisfied we will extend the opportunity to return or exchange within 7 days of receipt for your order.

How to Return and Reimbursement process

  • Please email your return request to Please provide your Name, Address, Order Number and Reason for Return and we will provide you with a Return Authorization Number and document.
  • Returns will only be accepted with a Return Authorization Number clearly labeled on the package.
  • Please note that we reserve the right to refuse a return or exchange on any returned items that are damaged, altered, or show signs of wear will not be eligible for refund and will promptly be returned to the sender.
  • Approved returns will be credited for the purchase price of your item. We do not refund shipping charges, unless we have sent an item in error.
  • We cannot accept returns for merchandise purchased anywhere other than on our site or at the Ana Cavalheiro Fine Jewelry Studio.
  • Return shipping and insurance is the responsibility of the customer.
  • Ana Cavalheiro Fine Jewelry will not be responsible for any loss or damage incurred on return shipments and highly recommends that all returned shipments are insured.

- - -Special Orders or Custom Items cannot be returned. Special orders are non-cancellable and non-returnable. - - -


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